Refund Policy

We have a 15-day return policy, which means you have 15 days after making payment to request a return.

The client demanding a refund must write an application for a refund, stating clearly the reason for the refund, and send it to policy@plusafri.com.

The application must state the full details of the client: name, valid email address, telephone number, and account details for feedback and easy communication flow.

The client must attach evidence of payment(s) made (i.e., Flutterwave receipt or any other bank receipt).

If, during the investigation process, it is discovered that the reason for the refund is due to the applicant’s negligence, a deduction of 5% administrative charge is applicable.

If the applicant discovers after making payment that the product he or she initially chose does not meet expectations and wants to upgrade to a higher level, he or she will be asked to add the difference in the value of the products and be upgraded to the next stage accordingly.